Refunds & Cancellations

This policy applies to purchases made from Larasé Studio

A. Digital Downloads

Our sewing patterns are supplied as downloadable digital files. Because of the nature of digital products, they cannot be returned once access to the files has begun.

Cancellations Before Fulfillment

If your order has not yet been fulfilled and access to the digital files has not begun, you may cancel your order using the cancellation options available at checkout or through your customer account.

EU/EEA Right of Withdrawal for Digital Downloads

If you are a customer in the EU/EEA, you may normally have a 14-day right of withdrawal for distance purchases.

When purchasing a digital product from Larasé Studio, you may choose to receive immediate access to the digital files before the end of this withdrawal period. By requesting immediate access, you expressly consent to the immediate delivery of the digital content and acknowledge that you may lose your statutory right of withdrawal once delivery of the digital content begins, where permitted by applicable law.

Once access to the digital files has begun, the purchase cannot be cancelled, returned, exchanged, or refunded, except where required by applicable law.

Defective or Non-Conforming Digital Files

If your digital file is defective — for example, if the file is corrupt, the download link does not work, or the product is materially different from its description — please contact us at info@larasestudio.com with your order number and a description of the issue.

We will first try to resolve the issue by correcting the file or providing a working replacement. If we are unable to provide a suitable correction or replacement within a reasonable time, you may be entitled to a refund or other remedy under applicable consumer law.

Minor differences in how colours appear on screen, printer settings, or paper-size settings are not considered defects in the digital product.

B. Limited Pieces

Our limited pieces are produced in small quantities and are offered as final sale.

We do not accept returns, cancellations, exchanges, or refunds for limited pieces once an order has been placed, except where required by applicable law.

If an item arrives damaged, defective, or materially different from its description, please contact us at info@larasestudio.com as soon as possible with your order number and photographs or other relevant information. We will review the issue and provide an appropriate remedy where required.

Questions

If you have any questions about cancellations, refunds, or an issue with your order, please contact us at info@larasestudio.com before placing your order whenever possible.